Refund and return policy

At Coko to Tech, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience for all our customers. Below is our detailed policy regarding returns and refunds:

Return Policy:

  1. Eligibility for Returns:
    • Returns are accepted within 7 days of receiving the product.
    • Items must be unused, in their original condition, and include all packaging, manuals, and accessories.
  2. Non-Returnable Items:
    • Products that show signs of use, damage, or alterations are not eligible for return.
    • Specific items such as personal care products or customized items are non-returnable.
  3. How to Initiate a Return:
    • Contact our customer service team via [email protected]
      .
    • Provide your order details and reason for the return.
    • Our team will assist you with the return process.

Refund Policy:

  1. Refund Process:
    • Once the returned product is received and inspected, a refund will be initiated.
    • Refunds are processed in cash only and will be handed over during the product pick-up or return verification.
  2. Timeframe for Refunds:
    • Refunds are typically processed within 3–5 business days after return verification.

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