Refund and return policy
At Coko to Tech, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience for all our customers. Below is our detailed policy regarding returns and refunds:
Return Policy:
- Eligibility for Returns:
- Returns are accepted within 7 days of receiving the product.
- Items must be unused, in their original condition, and include all packaging, manuals, and accessories.
- Non-Returnable Items:
- Products that show signs of use, damage, or alterations are not eligible for return.
- Specific items such as personal care products or customized items are non-returnable.
- How to Initiate a Return:
- Contact our customer service team via [email protected]
. - Provide your order details and reason for the return.
- Our team will assist you with the return process.
- Contact our customer service team via [email protected]
Refund Policy:
- Refund Process:
- Once the returned product is received and inspected, a refund will be initiated.
- Refunds are processed in cash only and will be handed over during the product pick-up or return verification.
- Timeframe for Refunds:
- Refunds are typically processed within 3–5 business days after return verification.